When you make a complaint we want to make sure that you are satisfied that your complaint has been dealt with promptly and effectively. Our priority when dealing with your complaints is to put things right and avoid making the same mistakes in the future.

You can make a complaint via email on customerservices@bumblebeeloans.co.uk

If you are still dissatisfied that we have not dealt with your complaint properly you entitled to contact the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service can be reached by:

Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR